Case Study: West Elm’s Fair Trade Home
Rather than burying badges, West Elm paired certification with maker stories, workshop photos, and clear definitions of premiums. Customers learned how training and safety investments flowed from their purchases, turning an abstract seal into a supportive, ongoing relationship.
Case Study: West Elm’s Fair Trade Home
Photography emphasized skill and dignity—hands weaving, looms humming, finishing details glowing in natural light. That visual language avoided pity and emphasized partnership, helping buyers feel proud ownership rather than fleeting charity. The tone invited curiosity, not guilt.